MIKA, J.; ZEBUA, Y. H.; BERUTU, S. S. Intelligent Service Quality Asse Aspect-Based Sentiment and Emotion Analysis on Online Reviews Using DistilBERT Method for Service Quality Evaluation: Aspect-Based Sentiment and Emotion Analysis on Online Reviews Using DistilBERT. Infact: International Journal of Computers , [S. l.], v. 10, n. 01, p. 30–36, 2026. DOI: 10.61179/infact.v10i01.807. Disponível em: https://journal.ukrim.ac.id/index.php/JIF/article/view/807. Acesso em: 20 may. 2026.