KRISTOFORUS DUARTE; SRI HERLINA. Analisis Pengaruh Service Quality (Pre-Flight, In-Flight, dan Post-Flight) terhadap Kepuasan Konsumen Lion Air . EQUILIBRIUM - Jurnal Bisnis dan Akuntansi, [S. l.], v. 14, n. 2, 2020. DOI: 10.61179/ejba.v14i2.93. Disponível em: http://journal.ukrim.ac.id/index.php/jem/article/view/93. Acesso em: 6 nov. 2025.